Customer Service Representative (Food Industry Exp)

• HMO on Day 1Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you doAchieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• Answer customer calls and respond to emails in a professional manner
• Process customer orders accurately in the system
• Provide information on pricing, products, and delivery timeframes
• Resolve basic customer enquiries and escalate complex issues when required
• Liaise with Sales, Warehouse, and Accounts teams to ensure smooth order processing
• Maintain accurate customer records and system updates

Requirements

• Proven customer support experience or experience as a client service representative in Food Industry
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Must have high level of attention to detail and accuracy
• Good customer service skills
• Excellent English skills in both written and oral
• Ability to cope with repetitive or continuous support queries
• Solid computer skills with the ability to learn new systems quickly
• With positive attitude towards difficult situation
• Willing to work onsite Cubao and Ortigas Pasig
• Can start ASAP and amenable to any work schedule