Clearance Support Agent
DHL Express (Philippines) Corporation
Makati, Metro ManilaPosted 1 month agoKalibrr
Setup
On-site
Type
Full-time
Level
Fresh grad
Salary
Not listed
Closes
5 days
Openings
3
Skills mentioned
ExcelSupply ChainData EntryCommunication
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About the role
- Act as the main point of contact (“voice”) of the clearance department to customers, DHL entities, and government authorities
- Coordinate shipment clearance by communicating requirements and resolving discrepancies
- Collect and validate required documents from customers and stakeholders to ensure successful clearance
- Contact customers (origin/destination) for missing or incomplete shipment information
- Provide duty and tax notifications and secure customer approval for payments beyond limits
- Coordinate with brokers and authorities to process shipments efficiently
- Monitor and manage “Shipment in Bond” inventory and ensure timely action
- Maintain and update customer instructions and database records accurately
- Achieve key KPIs such as:
- Clearance turnaround time (e.g., % over 72 hours)
- Customer satisfaction (complaints/claims reduction)
- Cost and operational efficiency targets
- Demonstrate ability to influence stakeholders and support operations despite no direct reporting line
- Perform additional tasks assigned by supervisors as needed
Qualifications
- Proficient in MS Office (Word, Excel, PowerPoint)
- Strong English communication skills (spoken and written)
- Strong analytical and problem-solving skills
- Effective planning, organizing, and time management
- Ability to make sound decisions under pressure
- Results-driven with focus on achieving targets
- Works well in a team environment and supports team goals
- High level of accountability and professionalism
- Clear, concise, and adaptable communication skills
- Able to stay calm and perform under pressure
- Bachelors Degree in Customs Administration or equivalent
Sourced from Kalibrr · posted 1 month ago · you apply on the original site