Customer Service Representative (Voice)

Join Our Team at Lean Solutions Group (LSG)! Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams. At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose. Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise. Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth. Position Description

The Customer Service Representative acts as the primary contact for client interactions, delivering top-tier customer care and product guidance. This role handles multi-channel inbound inquiries, helps callers pinpoint the exact automotive parts for their vehicle needs, and drives revenue through consultative solution selling. The representative combines active listening, catalog navigation, and strong communication skills to process orders accurately, resolve customer concerns, and support ongoing sales recovery initiatives. Functions

Manage incoming customer calls, assess individual vehicle requirements, answer product questions, and guide inquiries to completed purchases. Increase average order value by recommending related components, accessories, and complete repair packages. Assist customers with general service questions, generate quote references for follow-up, and handle sales recovery efforts for pending leads. Search automotive part catalogs to verify proper vehicle fitment, check inventory availability across systems, and set clear shipping expectations. Maintain strict compliance with quality assurance protocols, internal sales standards, and PCI DSS guidelines during payment processing. Log interaction details accurately in operational systems, monitor key performance metrics, and participate in continuous coaching programs. Escalate complex customer requests or technical inquiries to senior support teams when necessary. Qualifications and

Requirements

Minimum of 2 years of professional experience in customer service or sales, with prior call center experience required. Educational background: High School graduate (with call center background) or at least 2 years of completed College or Vocational education. Excellent verbal and written English communication skills, paired with active listening and effective web navigation abilities. Strong organizational habits, self-motivation, and the resilience to stay composed under pressure. Preferred: Familiarity with automotive components, vehicle systems, or auto parts catalogs is considered a major plus. Technical Skills & Systems

Call Center Systems: Inbound telephony platforms, CRM systems, order tracking software. Product & Logistics: Automotive parts catalog databases, inventory management tools, fitment verification software. Compliance & Office Tools: PCI DSS payment handling protocols, spreadsheet tools, email communication. Core Competencies

Sales & Upselling Capability: Ability to identify customer needs, overcome objections, convert inbound inquiries, and suggest relevant add-on products. Catalog & Automotive Learning: Speed in navigating detailed part directories, matching vehicle specs, and providing accurate product options. Customer Experience & Care: High empathy and professionalism when handling service inquiries and turning around dissatisfied callers. Operational Reliability: Comfort working in high-volume BPO environments with structured shifts, metric tracking, call monitoring, and strict compliance rules. Multitasking & Accuracy: Discipline to manage calls, verify data, and complete system entries accurately without sacrificing customer rapport.