Training Specialist

The Training Specialist is responsible for designing, facilitating, and continuously improving employee learning experiences across PAPH. The role transforms company processes, SOPs, products, systems, and policies into engaging, practical, and competency-based learning programs that accelerate employee development and improve operational performance. The Training Specialist serves as the primary facilitator of PAPH Academy and champions innovative learning methods that increase learner engagement, knowledge retention, and workplace application.

Key responsibilities

Conduct New Hire Orientation

Facilitate Product Knowledge Training

Deliver Process & SOP Training

Conduct Systems Training

Facilitate Customer Service Training

• Conduct Soft Skills Development programs
• Deliver Leadership Development workshops as assigned
• Convert approved SOPs into learning modules
• Develop lesson plans, facilitator guides, and participant workbooks
• Develop knowledge assessments and conduct practical evaluations

About you

Bachelor's Degree in Education, Psychology, Human Resource Management, Communication, Business Administration, Tourism Management, Hospitality Management, or related field

Minimum 2 years experience in Corporate Training, Learning & Development, Facilitation, Customer Training, Teaching, Instructional Design, or Employee Development

• Knowledge of Adult Learning Principles, Facilitation Techniques, Instructional Design, Learning Assessment, Public Speaking, and Coaching Techniques
• Technical competencies in Classroom Facilitation, Virtual Facilitation, Presentation Design, PowerPoint, Canva, Google Workspace, and Microsoft Office
• Excellent Communication and high energy
• Creativity, Adaptability, and Facilitation Skills

Coaching Ability and Customer Focus

Collaboration and Continuous Learning Mindset

• Work Schedule: 6 days a week | Shifting Schedule (No Night Shift & Full On-site)
• Location: 61 C, Roosevelt Ave, Santa Cruz, Quezon City, 1104 Metro Manila

COMPANY

BENEFITS

Performance Based Incentives: Travel Incentives: Opportunities to visit dream destinations like Europe, Korea, Japan, and more! Condo Incentives

Career Growth: Guaranteed salary adjustments based on performance evaluations (SEMI-ANNUALUpon Regularization: Comprehensive Healthcare: HMO coverage upon regularization (plus dependent coverage after year 1)

Annual Bonus: 1 year from regularization.13th month Pay.LEAVES: 5 SL, 5 VL