Ecommerce Customer Support (Tiktok Shop | Ebay) REMOTE

CUSTOMER SERVICE REPRESENTATIVE – ECOMMERCE | FULLY REMOTE | UK SHIFTWe’re looking for an experienced Customer Service Representative to join an eCommerce team supporting customers across multiple channels. If you have 1–2+ years of hands-on experience with BOTH TikTok Shop and eBay, along with strong customer service experience, we’d love to hear from you! Position: Customer Service Representative – eCommerce

• Work Setup: Fully Remote
• Schedule: UK Shift

Employment: Full-Time

• What You’ll Do: Handle customer inquiries through phone calls, email, TikTok Shop, and eBayAssist customers with placing orders and pre-sales inquiries
• Provide updates regarding orders, shipments, and tracking information

Monitor and respond to customer messages through TikTok Shop and eBayCheck order details, stock availability, and shipment information using eCommerce/order management systems

• Handle complaints, refunds, returns, and other customer concerns
• Maintain accurate records of customer interactions and transactions
• Coordinate with warehouse and internal teams to resolve order and delivery concerns
• Provide professional, timely, and customer-focused support
• Requirements:1–2+ years of hands-on experience with BOTH TikTok Shop and eBayAt least 1–2+ years of eCommerce Customer Service experience
• Strong experience handling orders, returns, refunds, shipping/tracking, and customer inquiries
• Food & Beverage, coffee, or similar retail experience is a strong advantage
• Confident and professional phone communication skills
• Comfortable handling email and marketplace messages
• Tech-savvy and able to learn new systems quickly
• Highly organized and able to manage multiple customer concerns at once
• Can work independently in a fully remote setup
• Must have a reliable internet connection and own working equipment

Experience with Veeqo or similar eCommerce/order management systems is a plus.