Creative Operations Executive (Agency Traffic Manager)

Studios run on traffic: someone takes the brief in,

schedule

s the work, keeps the hours honest and checks the output before it goes back to the client. That's this role. We're looking for a Creative Operations Executive to join our marketing strategy and creative agency. This is a traffic management role for a team of 5+ creatives across video, motion, graphic, social, web and digital. Hands-on design experience is a hard requirement, because you'll be scoping, reviewing and giving feedback on creative work every day. If you're as comfortable reading a timesheet as you are reviewing a cut, we'd love to hear from you. Please note: we're only progressing candidates who have worked on the tools and run creative projects end to end – both are required. If your background is coordination, scheduling or project management without on the tools design experience, this isn't the right fit. Same goes if you're a designer looking for a design role. You'll be managing the work, not making it.AT A GLANCEFully remote, based in the Philippines40-hour week: online 9:00am–6:00pm Sydney time, with breaks

• Salary: PHP 70,000–80,000 per month, based on experience
• Sits between Client Success, Creative & Operations

Reports to the Creative Services Director

WHO WE AREStep Change is a strategy-led marketing and creative agency with over 15 years' experience partnering with ambitious businesses to drive growth and deliver measurable impact. We work with clients ranging from ASX listed organisations to innovative scaleups.

WHAT YOU'LL DO

Traffic and Quality

• Review every brief before it's assigned, and send back anything missing the references, context or clear ask the team needs
• Build and maintain job

schedule

• s, assign work across the team based on capacity and priority, and adjust as deadlines move
• Run daily stand-ups and weekly WIPs so everyone knows what's due, what's blocked and what's next
• Scope hours realistically at briefing and hold estimates to account during the job, ensuring client value and billable hours are always in focus
• Run internal review rounds before work goes to a client, and give designers clear, specific feedback and coaching against the brief and the brand
• Translate client feedback into creative direction, and creative constraints into language Client Success can take back to the client

Reporting and Process

Make sure the team's timesheets in Productive are accurate and current, and track billable and non-billable hours across client retainers from Productive and Monday.com reports

• Identify recurring causes of rework (thin briefs, unclear feedback loops, scope creep) and escalate patterns to leadership
• Review and manage other non-billable hours across the agency to maximise available billable hours and maintain a focus on agency growth and profitability
• Work with the Operations team and Creative Services Director on new reports and systems
• Use Claude and similar AI tools to speed up reports, summaries and briefing documents

You run the day-to-day work of the team. People, performance and HR matters go to the Creative Services Director and HR.

WHAT WE'RE LOOKING FOR

Hands-On Design Experience (Required)

Time on the tools as a designer, editor or motion designer, ideally within the last two to five years, across the Adobe suite, Figma, Canva and video editing tools. You can review a piece of work and explain specifically what's wrong and how to fix it. Traffic and Project Management (Required)3+ years in an agency in a traffic, studio, production or project management role, managing creative workflows across multiple concurrent projects. You've briefed work,

schedule

d resources and delivered to client deadlines. Experience with Australian or other international clients or agencies is a strong advantage. Resource and Budget Management (Required)

Comfortable managing hours and workload across both Creative and Client Success, and clear on the difference between a client's budget and deadline and the agency's. You've run a team's day-to-day workload, not just your own. You can push back on a designer's estimate and a CS request with the same clarity. Essential Qualities

• Clear and respectful communication: you will need to be capable of direct feedback and pushing back without damaging relationships
• Highly organised across multiple jobs, deadlines and priorities at once
• Meticulous attention to detail
• Technically aware: understands what a job involves so scoping is accurate and fair
• Takes ownership, doesn't need close supervision
• Genuinely curious about AI tools as part of daily workflow
• Key Systems: Adobe Creative Cloud (full suite, including Premiere Pro and After Effects), Figma, Canva, Productive, Monday.com, Claude, Chat
• GPTWHAT'S ON OFFERCompetitive salary package
• Fully remote work with an established Australian agency
• All NSW public holidays paid (approximately 13 days a year)
• Annual leave of 5 days a year after 2 years' service, rising to 10 days a year after 4 years
• Two-week Christmas shutdown (skeleton staff may be needed depending on client requirements)
• Internet allowance of approximately PHP 1,000 a month
• Company laptop where required
• HMO cover through iCare, deducted monthly
• Flu vaccine covered each year
• Training supported, with standing subscriptions to Master
• Class and Udemy (approval required)
• Quarterly social events and an annual Christmas party (in person for the offshore team, or a PHP equivalent)
• Stepper of the Month and Cyborg of the Month awards: AU$100 to each winner
• A supportive team that values initiative, accountability and growth

OUR WAYS OF BEINGBeing Radically Honest

Being My Word

We Before MeBeing Unstoppable

Bringing a WOW!

HOW TO APPLY

Complete the application form and include: your CV and cover letter, a link to your portfolio and a one-minute video on why you'd be successful in this role: https://wkf.ms/3VzpYQd?source=seek Only candidates who complete the form and provide the video will be considered.