Product QA / Tester (SaaS)

We're Hiring: Product QA / Tester (SaaS)

Location: Remote

Schedule: Full-Time | US Eastern/Central Time overlap, 7 AM–4/5 PM Eastern

About Upstack Data

Upstack Data is a Miami-based SaaS building marketing automation for Shopify merchants. Our flagship product, Signal, replaces broken browser-based pixels with reliable first-party server-side events to Meta, TikTok, and other ad platforms. We're a lean, AI-first team running offshore-first - most of our engineering, GTM, and operations roles are filled with PH talent.

About This Role

You'll own product QA and testing at Upstack Data. You'll test new features, bug fixes, and product releases, identify issues and edge cases, reproduce bugs, and verify fixes before changes are released.

You'll also maintain our product documentation. Because you'll develop a strong understanding of how the product works, you'll make sure our documentation stays accurate as features and workflows change.

We're looking for someone who is detail-oriented, technically curious, and comfortable testing software, understanding how features work, and documenting what they find.

What You'll Do

QA & Product Testing

• Test new features, bug fixes, and product releases.
• Perform functional and regression testing across key product workflows.
• Create and maintain test cases and QA checklists.
• Reproduce and document bugs with clear steps, expected vs. actual behavior, and screenshots.
• Verify fixes and perform regression testing.
• Identify edge cases, confusing workflows, and UX issues.
• Test integrations, tracking, and other technical product workflows.
• Help identify issues before they reach customers.
• Make sure releases work as expected across important user workflows.

Product Documentation

• Maintain Upstack Data's product documentation.
• Write and update setup guides, feature documentation, troubleshooting guides, FAQs, release

note

s, and internal SOPs.

• Keep documentation accurate as features and workflows change.
• Create clear screenshots, annotated images, and walkthroughs when needed.
• Identify outdated, missing, or unclear documentation and improve it.
• Work with engineering and other teams to understand and document new features.
• Make sure documentation matches how the product actually works.

Cross-functional

• Work closely with the Founder and engineers to understand technical changes and expected behavior.
• Ask the right questions when requirements or product behavior are unclear.
• Use customer and support feedback to identify product issues and documentation gaps.
• Help turn technical information into clear documentation for non-technical users.
• Use AI tools to speed up testing, research, documentation, and analysis while validating the output yourself.

What We're Looking For

• Experience in QA, software testing, product support, technical writing, product documentation, or a similar software environment.
• Experience with functional and regression testing of software products.
• Strong attention to detail and a habit of checking whether things actually work as expected.
• Ability to write clear, reproducible bug reports and test cases.
• Strong written English and the ability to explain technical concepts clearly.
• Technical aptitude and willingness to learn how APIs, integrations, webhooks, tracking, and other technical product features work.
• Experience creating screenshots, walkthroughs, or other visual documentation.
• Comfortable learning new software and working independently.
• Comfortable using AI tools such as Claude, Chat

GPT, or similar tools as part of your workflow.

• Able to work closely with engineers and ask the right technical questions.

Nice to Have

• Experience working with SaaS products.
• Experience with Shopify, e-commerce, DTC, martech, or adtech.
• Familiarity with Meta, Google, or TikTok tracking and integrations.
• Experience with APIs, webhooks, server-side events, or browser developer tools.
• Experience with tools such as Notion, Git

Book, Confluence, Intercom, Jira, Linear, Postman, Cypress, or similar.

• Experience with automated testing.
• Experience creating documentation for both technical and non-technical audiences.
• Background in customer support or customer success.

What Success Looks Like

First 30 Days

• Understand the product and its key workflows.
• Learn how new features and releases are tested.
• Complete an audit of current QA processes and documentation.
• Identify the biggest QA and documentation gaps.

First 60 Days

• Take ownership of QA testing for key product changes.
• Create or improve test cases and QA checklists.
• Identify and report bugs clearly and consistently.
• Improve the highest-priority product documentation.

First 90 Days

• Important releases receive a thorough QA pass before release.
• Bugs and confusing product experiences are identified earlier.
• QA processes and test cases are organized and consistently maintained.
• Documentation stays accurate as the product changes.
• Common product questions are easier to answer through documentation.

What We Offer

• 🌎 100% remote
• 🏖️ 10 days PTO + US holidays
• ❤️🩹 Monthly healthcare allowance
• 🔌 $50–$100/month equipment & connectivity stipend (as needed)
• 📈 Real career growth as Upstack scales

Your Application Roadmap

You've applied - awesome! Here's what happens next

Step 1: Application Review

Our team will review your experience, skills, and qualifications to see if there's a strong match for the role.

Step 2: Initial Interview

If your background aligns with what we're looking for, we'll invite you to a conversation with our recruiting team. This is our chance to learn more about you - and your chance to learn more about us.

Step 3: Online Assessment

Depending on the role, you may be asked to complete a short skills assessment so you can showcase what you do best.

Step 4: Final/Client Interview

Top candidates will move forward to meet with the hiring manager or client team. Bring your experience, your wins, and your personality - we want to get to know the real you.

Step 5: Job Offer

If it's a great match on both sides, we'll present your offer and get you ready for an exciting new chapter.

Not selected for this role? No worries. Strong candidates may be considered for future opportunities that better match their skills and experience. We appreciate every application and can't wait to meet talented professionals like you!