Customer Service Representative (iGaming)

• Customer Service Representative | Makati City | On-site
• Location: Salcedo Village, Makati
• Schedule: 4 days per week with compressed hours (12 hours/day with 1 hour and 20 mins break)

Key Responsibilities

Provide timely and professional assistance to customers regarding product features, accounts, and general concerns. Guide customers through basic troubleshooting and help resolve account or product-related issues. Explain product features, functions, and available content clearly and accurately. Record and organize customer concerns and interactions using the company’s support platform. Work closely with internal departments to escalate and resolve concerns that require further assistance. Review customer feedback and identify common issues that may help improve the overall customer experience. Stay informed about product updates, new features, and changes. Assist in maintaining and improving FAQs, support guides, and other customer service resources.

Qualifications

At least 2 years of customer service experience, preferably in the gaming, mobile application, technology, or related industry. Strong written and verbal communication skills in English. Good problem-solving and critical-thinking abilities. Customer-oriented, patient, and professional when handling different types of concerns. Basic technical knowledge and familiarity with customer support platforms and software. Able to work independently while also collaborating effectively with a team. Willing to work on a shifting schedule, including weekends and holidays.