Customer Service Representative
Datamatics
Pasig City, Metro ManilaPosted 7 days agoJobStreet
Setup
On-site
Type
Full-time
Level
Mid-level
Salary
PHP 23k–25k/mo
Closes
Open
Skills mentioned
Customer ServiceSalesEngineeringShopifyE-commerceZendesk
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About the role
Provide professional and timely customer support for North America clients via calls and ticketing systems. Address customer inquiries related to orders, shipping, product usage, after-sales repairs, and replacements to enhance customer satisfaction. Handle customer service operations on mainstream e-commerce platforms such as Shopify and Amazon.
Key responsibilities
- Provide professional and timely customer support for North America clients via calls and ticketing systems (e.g., Zendesk)
- Address customer inquiries related to orders, shipping, product usage, after-sales repairs, and replacements to enhance customer satisfaction
- Record, categorize, and follow up on customer feedback, collaborating with internal teams to ensure issue resolution
- Handle customer service operations on mainstream e-commerce platforms such as Shopify and Amazon
- Support additional customer service tasks as required by business needs
About you
- At least 1 year of full-time customer service experience
- Demonstrated career stability, with at least one of the two most recent positions lasting no less than 1 month
- Experience handling customer service on mainstream e-commerce platforms (e.g. Shopify or Amazon)
- Familiarity with customer service systems such as Zendesk, quickcep, or Udesk
- Knowledge in smart cleaning industry or electronics industry is preferred
Sourced from JobStreet · posted 7 days ago · you apply on the original site