Mall Partnerships Specialist
UTAK POS
Quezon City, Metro ManilaPosted 30 days agoKalibrr
Setup
Remote
Type
Full-time
Level
Mid-level
Salary
PHP 70k/mo
Closes
336 days
Openings
1
Skills mentioned
Customer ServiceRetail OperationsLegalLeadership
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About the role
- Take on a leadership role by formulating and executing strategic plans in line with company objectives
- Set and ensure the reach of relevant team KPIs to help maintain excellent performance
- Address client inquiries and concerns related to permit processing
- Update and maintain trackers for accurate record-keeping
- Provide suggestions for process improvements to enhance efficiency
- Cultivate relationships with various mall point persons for strategic expansion
- Collaborate with key contacts for mall hook-ups, including IT and mall teams
- Process incoming mall hook-ups and accreditations efficiently
- Support clients in their usage of the POS system within mall premises, addressing concerns as needed
- Ensure compliance with mall regulations and requirements
- Foster effective communication between UTAK POS and mall stakeholders
- Contribute to the growth of UTAK's accreditation in multiple malls
- Work in a hybrid setup (50% remote, 50% on-site) to facilitate both virtual and in-person
Qualifications
- Experience in business, communication, compliance, external relations, or a related field
- Strong interpersonal skills and ability to communicate effectively with clients and stakeholders
- Detail-oriented with excellent organizational skills
- Problem-solving abilities and a proactive approach to resolving concerns
- Comfortable handling calls and corresponding through text, email, and chats
- Previous experience in customer service, compliance, or a related role is preferred
- Proficient in maintaining accurate records and trackers
- Ability to manage multiple tasks and client interactions simultaneously
Sourced from Kalibrr · posted 30 days ago · you apply on the original site