Learning Experience Designer Specialist

Roles and Responsibilities

Instructional Design

• Create engaging and effective instructional materials such as presentation decks, handouts, interactive modules, etc
• Write clear, concise, and learner-friendly instructional text, audio scripts/video scripts
• Use instructional design systems to analyse learning needs and decide on relevant learning outcomes
• Determine the best approach and mode of instruction for supporting learners in achieving the target learning outcomes
• Train internal and/or external facilitators on how to deliver the learning solution

UX Design

• Bring content to life and translate human emotions into engaging learning experiences (regardless of the learning modality)
• Participate in usability testing
• Create user stories, prototypes, style guides, and design specifications
• Conceptualize and produce a wide variety of instructional media elements that are used to improve course content and assist user learning
• Actively support learning pilots, facilitate train-the-trainer sessions and observation exercises to ensure learning efficiency and identify vital interventions

Content Design

• Determine the variety of content that needs to be sourced based on identified learners’ needs
• Upload accurate documents and/or source files to the internal content library as per established guidelines
• Map out information architecture and taxonomy based on identified content to be sourced and influence the scope and sequence of learning topics
• Research learning tools and platforms that may be used to improve delivery of learning solutions
• Evaluate content feedback and recommend improvement points

Data Analysis

• Model workflows
• Gather, analyse, and interpret data to influence design decisions on learning experience
• Track and analyse facilitator and course performance trends and translate these findings into actions to meet both learning and business goals
• Develop assessments that measure defined learner outcomes based on Kirkpatrick’s Levels of Evaluation Project Management
• Report achievements and risks to project leads

Project Management

• Lead and maintain weekly current project status, project timelines and review cycles, and report status to partners

Minimum Job Requirements

• Bachelor's Degree or equivalent experience in Psychology, IT, Business Management, Education
• Industry: Learning and Development ; Finance or Insurance
• At Least 2 years experience in tasks related to training, learning, or human development; at least 2 years experience working in Finance or Insurance industry.
• Technical Skills: MS Office, Content Authoring Tools
• Certifications/ Licenses: Not required but preferred to have certification in Instructional Design, UX design or Project Management