Business Support Specialist

GHRS – Data and Records Management Team provides centralized human resource services spanning payroll, benefits, and other transactions. The role ensures efficiency of service center operations, technology, and transaction processes, and establishes standards and procedures for handling employee questions, transactions, and administration of human resource programs. You will coordinate services with human resource information systems, human resource program managers, and technology specialists.

Key responsibilities

Perform day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics

Administer Service

• Central resolutions based on assigned access and other HR systems-related support
• Assist with maintaining accurate employee records including associate personal files
• Participate in ad hoc projects pertaining to Human Resources and/or office-wide issues
• Follow the defined processes in GHRS, cooperate on focused process efficiency, monitoring of workload and the implementation of improvement projects
• Identify the potential for better team efficiencies and agree with the leader on their implementation
• Keep employee data accuracy and privacy fully maintained
• Facilitate monitoring of team's tasks and accurate entry of completion in trackers
• Sharpen expertise and deep knowledge of HR issues to gain credibility in different areas
• Facilitate professional excellence through quality delivery of GHRS tasks, expertise in process mapping and process designing

About you

Bachelor's Degree

• HR Shared Services experience preferred
• Strong written and verbal communication skills
• Ability to plan and prioritize workload
• Ability to use own initiative but work under instruction as required
• Ability to work as part of a team and alone with a 'can do' attitude
• Maintain good working relationships with colleagues across HRAbility to provide high standards of customer care
• Methodical and organized
• Quick learner and self-motivated