Customer Service Training Specialist

WE ARE HIRING: CSR Training Specialist (100% Permanently Work From Home | Global Remote Team)

Are you a high energy training pro who loves shaping top tier customer service talent? Do you thrive in a fast paced environment and want to work directly with a dynamic, global agency?

At Talent

Pop App, we need a senior training powerhouse to help equip our agents with the skills, tools, and confidence to thrive.

If you are ready to step into a senior role with real impact, dynamic growth, and a true 100% permanent remote setup, this role is for you.

WHY YOU WILL LOVE WORKING WITH US

• 100% Permanent Work From Home Setup (Work from the comfort of your home office)
• Paid in USD, hourly — your income holds its value, no matter what's happening with local exchange rates
• Paid Time Off (PTO)
• Health Insurance + Dental Coverage
• Holiday Bonuses
• Growth and Mobility: Join one of the fastest growing agencies in the e-commerce space with clear paths for upward movement.

WHAT YOU WILL DO

As our CSR Training Specialist, you will be at the heart of our training operations, creating engaging content and running live, high impact sessions via Zoom.

• Lead 1 on 1 and group Zoom training sessions covering company guidelines, role expectations, and client specific brand concierges.
• Conduct interactive training on top platforms like Gorgias, Zendesk, Freshdesk, Re: Amaze, and Shopify.
• Design engaging modules, guides, and presentations using Trainual, Moodle, Loom, and Canva.
• Conduct thorough candidate evaluations and offer constructive feedback to set our team members up for long term success.

WHAT WE ARE LOOKING FOR

Experience and Skills

• 3 to 5 years of BPO Customer Service experience.
• 1 to 2 years of hands on Customer Service Training experience.
• Virtual Assistant and E-Commerce industry background (Shopify, Gorgias, Zendesk).
• Familiarity with CRMs (HubSpot, Monday.com) and creation tools (Canva, Loom, Trainual) is a huge plus.
• High energy, exceptional coaching abilities, and strong written and verbal communication.

Work From Home Technical Setup

• Internet: Fiber, Cable, or DSL LAN connection (Min. 25 Mbps) + Backup connection (Min. 15 Mbps).
• Hardware: Laptop or Desktop (Intel Core i5 or Ryzen 5 equivalent, minimum 8GB RAM).

HOW TO APPLY

Ready to build a career, not just a job? Click Apply Now and we'll look forward to receiving your application!

• (Note: When submitting your application form, make sure to enter the Application Code below)
• Application Code: CSRTS