Technical Support Engineer

Company Description TFM Company is a growing organization focused on delivering reliable products and services to its clients, with a strong emphasis on quality and operational excellence. The company values collaboration, accountability, and continuous improvement across all teams. TFM Company invests in modern tools and infrastructure to support its technical and customer-facing operations. Team members are encouraged to develop their skills, contribute ideas, and take part in building efficient, customer-centered solutions.

Role Description The Technical Support Engineer is a full-time, on-site role based in Taguig. This position is responsible for diagnosing and resolving technical issues, providing step-by-step guidance to users, and ensuring timely resolution of incidents and service requests. Day-to-day tasks include responding to support tickets, analyzing system and application errors, documenting solutions, and escalating complex issues to appropriate teams when needed. The role also involves collaborating with internal stakeholders, maintaining accurate records of customer interactions, and contributing to knowledge base articles and process improvements. The Technical Support Engineer is expected to deliver clear, courteous communication and maintain a high standard of service in every interaction.

Qualifications

• Strong Technical Support and Troubleshooting skills, with the ability to identify root causes and implement effective solutions.
• Solid Analytical Skills, including the capacity to interpret logs, replicate issues, and assess technical information to support decision-making.
• Proven Customer Support and Customer Service capabilities, demonstrating patience, empathy, and clear communication with diverse users.
• Knowledge of common operating systems, networks, and business applications; experience with ticketing or helpdesk systems is an advantage.
• Ability to work on-site in Taguig, manage multiple tasks, and prioritize issues in a fast-paced environment.
• Strong written and verbal communication skills in English; ability to explain technical concepts in accessible language.
• Relevant technical diploma or degree, or equivalent practical experience in IT support or related fields.
• Willingness to learn new technologies, follow established procedures, and contribute to continuous service improvement.