Customer Support Specialist

We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat). In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.

Department

Global Customer Support

Employment Type

Full Time

Location

Philippines

Workplace type

Fully remote

Requisition ID3283

Key Responsibilities

Responding to phone calls, emails, and chat messages.

Quickly and efficiently resolving customer issues.

Processing returns, exchanges, and customer complaints.

Keeping records of each interaction with customers.

Updating customer information in the CRM system.

Collecting and forwarding customer feedback to relevant departments.

Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

Excellent oral and written communication skills for both Filipino and English languages.

Ability to conduct dialogue politely and professionally.

Ability to work with large volumes of information.

Attention to detail and accuracy in documentation.

Proficiency in PC and basic office programs.

Skills in working with CRM systems and other specialized software.

Why join us

Help us challenge injustice by creating fair choices for millions of people across 47 countries.

Develop your professional skills with access to mentoring, career consulting, and learning programs.

Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.

Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.

Work alongside people who take initiative, speak openly, and challenge themselves to grow.

Improve your language skills through co-financed courses and internal speaking clubs.

Final benefits may vary depending on the location.

About in

Drive in

Drive is a global tech company on a mission to challenge injustice through fair choices. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 400M installs across 47 countries.

Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. We are committed to having a positive impact on people’s lives both through our core business, which supports local communities via a fair pricing model; and through the work of our impact programs.

Ready to ignite your inner drive?