30k Sign On Reward! Hiring for BPO Trainer - Commonwealth QC

bout the role

Deliver training to existing and newly hired employees to prepare for essential duties and tasks. Model company and client expectations by creating a welcoming environment that enables students to reach their maximum potential.

Key responsibilities

• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes transfer of knowledge and application of skills
• Promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance
• Provide and manage an environment that fosters trust, learning, and performance during instruction
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning
• Assess student learning and performance using evaluation models and tools appropriate for the environment
• Mentor and coach apprentice instructors and train newly assigned instructors
• Coordinate training activities including operation, quality, and HR presentations

About you

• Minimum 1-2 years work experience of the same nature and/or title in a BPO setting
• Skill in verbal and written communication to analyze, interpret, and address training needs
• Knowledge of PC applications such as MS Office, Tableau, etc.
• Ability to work in a dynamic and time-critical environment
• Ability to be flexible and quickly adapt to changing business needs and processes
• Amenable to work on site in Commonwealth, Quezon City
• Amenable to work on a night schedule