Social Media & Community Manager

Social Media & Community Manager

Location: Remote

Employment Type: Full-time

Offered Salary: PHP 20,000 - PHP 25,000The Social Media & Community Manager owns VBI SHIFT’s social media presence, content execution, online community engagement, and social content production workflow. This role is accountable for consistently publishing high-quality content, growing and engaging the community, converting audience insights into content opportunities, and keeping the entire content workflow on schedule through ClickUp. Key Responsibilities

Own VBI SHIFT’s social media channels and execute the approved content strategy across relevant platforms, maintaining consistent publishing and brand standards. Build and maintain weekly and monthly content calendars covering educational content, thought leadership, promotional campaigns, Reels, Stories, testimonials, and event content. Create, write, edit, schedule, and publish social media content according to campaign deadlines and platform requirements. Produce and edit short-form videos, including Reels, Tik

Toks, educational clips, testimonials, and event content, using appropriate editing tools and formats. Repurpose workshops, podcasts, presentations, and long-form VBI SHIFT materials into multiple social media assets to maximize content reach and usage. Manage and grow the online community by responding to comments, messages, mentions, and audience inquiries within agreed response-time targets. Monitor audience questions, feedback, pain points, competitor activity, and industry conversations and convert relevant insights into content and engagement opportunities. Create basic social media graphics and layouts using Canva or similar tools while maintaining VBI SHIFT’s visual identity, messaging, tone, and creative direction. Track and report social media performance, including reach, engagement, audience growth, content performance, and key audience behaviors; recommend improvements based on the data. Own the social content production workflow in ClickUp from ideation → copywriting → design → video editing → review → approval → scheduling → publishing, keeping tasks, owners, deadlines, dependencies, files, comments, and statuses current. Experience & Skills2+ years of experience managing social media accounts, content, or online communities. Demonstrated experience creating and publishing content across platforms such as Instagram, Facebook, TikTok, LinkedIn, or similar channels. Strong copywriting and content creation skills, including educational, promotional, thought-leadership, and short-form social content. Experience editing short-form video for Reels, TikTok, and similar formats. Proficiency in Canva or comparable graphic design tools. Experience using social media analytics and performance data to improve content decisions. Proficiency with ClickUp for project, task, deadline, and workflow management. Ability to manage multiple content projects and deadlines simultaneously. Strong understanding of social media trends, platform formats, audience behavior, and content best practices. Mindset & Execution Style

Owns content from idea through publication rather than waiting for others to drive the process. Maintains accurate calendars, tasks, deadlines, files, and project statuses without repeated prompting. Follows up proactively on pending deliverables and escalates blockers before they affect publishing or campaign timelines. Uses audience and performance data to make specific content recommendations rather than relying solely on assumptions. Moves quickly while maintaining brand consistency, content quality, and publishing accuracy. Turns existing company knowledge and materials into practical, engaging social content. Prioritizes completed and published work, measurable engagement, and consistent execution

Success Metrics / KPIsContent publishing: 95%+ of

schedule

d content published on time according to the approved calendar. Community management: 95%+ of comments, messages, mentions, and relevant inquiries addressed within the agreed response-time standard. ClickUp execution: 100% of active content tasks have current owners, deadlines, statuses, dependencies, and required files. Content performance: Monthly improvement in priority engagement, reach, audience growth, or other agreed social KPIs. Workflow reliability: 95%+ of content deliverables completed within agreed production deadlines, with blockers flagged before deadlines are missed. Cross-Functional Collaboration

Collaborates with Operations to maintain trackers, SOPs,

schedule

s, and recurring administrative workflows. Coordinates with Sales/Marketing to update CRM records, conduct research, and manage assigned administrative tasks. Coordinates with Finance when collecting documents, invoices, receipts, or other required information. Works with Leadership to execute priority tasks, provide status visibility, and surface operational blockers. Coordinates with clients, vendors, and contractors when assigned to ensure requests and follow-ups are completed on schedule. Accountability in Cadence

Daily: Review priorities, manage assigned tasks, update trackers, monitor communication channels, and flag blockers. Weekly: Submit activity/performance report, reconcile outstanding tasks, organize files, and confirm upcoming priorities. Monthly: Review recurring administrative processes, clean and update databases/files, and identify opportunities for workflow improvement. As Needed: Complete research, scheduling, documentation, reporting, coordination, and other operational tasks assigned by the manager.