Customer Service Representative
Quezon City, Metro ManilaPosted 6 days agoJobStreet
Skills mentioned
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About the role
Why join us?
Competitive Salary & Benefits
Dynamic Work Environment: Gain valuable experience managing multiple digital brands and collaborating across different company departments.
Learning & Development: Continuous training on world-class brands and customer service excellence
Responsibilities
Customer Support: Answer inquiries across phone, email, chat, and social media with a friendly, professional tone.
Problem Solving: Investigate customer complaints, find root causes, and provide quick solutions to ensure satisfaction.
Transaction Processing: Handle daily operational tasks like orders, returns, refunds, exchanges, and account updates accurately.
Accurate Documentation: Keep clear and detailed records of all customer interactions and resolutions in our system.
Escalation Handling: Identify complex issues and pass them to supervisors or technical teams with clear summaries.
Product Knowledge & Sales: Stay updated on products, promos, and pricing to help customers make informed buying decisions and suggest relevant items.
Qualifications / Core Skills
Education: College graduate.
Experience: Experience in customer service or retail support roles is an advantage.
Communication: Good at speaking and writing in English and Filipino.
Interests: Must be open to learning about motorcycle gear and accessories—we provide the training!
Skills: Computer literate, organized, patient, and results-driven.
Motorcycle riders or enthusiasts have an advantage.
Location
Must be willing to work on-site in Bagumbayan, Quezon City.
Sourced from JobStreet · posted 6 days ago · you apply on the original site