Workforce Traffic Analyst - CEBU
Conduent
Cebu, Central VisayasPosted 9 hours agoJobStreet
Setup
Hybrid
Type
Full-time
Level
Mid-level
Salary
Not listed
Closes
Open
Skills mentioned
Customer Service
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About the role
Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized. Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.
Key responsibilities
Ensures that published
schedule
- s appropriately meet organization and project-specific targets (KPIs) within a set policy
- Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations
- Re-forecasts planning parameters based on actuals
Updates intraday
schedule
- s to best meet requirements for upcoming intervals
- Records events and incidents that influence forecasts and KPI realization for impact review and future planning
- Accepts and maintains published
schedule
s by adjusting to accommodate changes to available resources or client
requirements
- Performs other duties as assigned
- Complies with all policies and standards
About you
- College Graduate (any course)
- At least 1 year experience in WFM in BPO industry
- Can start ASAP
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