D2C eCommerce Specialist

Position Snapshot

• Location: Meycauayan, Bulacan
• Company: Nestlé Business Services AOA, Inc. Full-time | Hybrid

JOB DESCRIPTION

Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contributing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities. This role requires: Promotion management

• Content management in CMSProduct management (product launch support, product configuration, product discontinuation)
• Perform Q&A activities upon introduction of any change on the digital landscape, Preproduction then Production upon market Digital & eCommerce lead approval
• Execute E2E testing and MAT (Market Acceptance Test) upon new code releases
• Implementation of SEO optimizations
• Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert

Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production. Track market requests and key activities delivered for Business

Create and update documentation for key activities

Ad-hoc tasks (e.g. testing new functionalities)WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...Hands-on experience with CMS with Magento2 (Mandatory) Drupal, Shopify is a plus. University Degree ideally in Computer Science, Web Development or related field

• Excellent writing and editing skills in English
• Experience in running test and QA activities
• Proficiency in HTML5 to update and enhance UX & CX designs
• Good knowledge of Photoshop or associated graphic design tools
• Solid knowledge of SEOGeneral understanding of web design and UX (User Experience)

Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, Session Cam etc). Ability to work with ticketing and workflow tool. Keen attention to detail

• Meeting deliverable requirements, service level agreements and specific targets
• A team-oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience
• Ensuring good time management (including down time)
• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times
• Working in a corporate and multi-cultural environment
• Working with high-volume, complex tasks
• Ability to collaborate effectively across functions/ teams and projects
• Proven presentation, organization and communication skills
• Ability to proactively and independently collaborate with the businesses and markets. Ability to make decisions