Customer Service Representative

Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.

Resolve simple to complex customer issues and requests.

Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.

Engage in team activities and initiatives.

Assist the team lead in identifying team opportunities and challenges and provide recommendations.

For This Role, You Will Need

Bachelor’s degree in any 4-year course.

At least 2 years of working experience in customer service, preferably with business-to-business background.

Ability to work with minimal supervision.

Strong interpersonal skills.

Proficiency in Microsoft Office applications.

Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.