Systems Engineer - Cloud and Software Services

Job description: Performs installation and provide post-sales support for external customers at the least possible time to ensure that targeted and reasonable Turn-around time is achieved. Conduct continuous study, testing and simulation of our products and solutions. Attend internal and vendor sponsored training, or industry events to broaden knowledge and skills. Acquire technical certifications through self-study, sponsored, and paid certification trainings and examinations. Provide support on pre-sales activities such as preparation of Design, BOM, SOW, POC, Demo and Presentations. Provide in-house IT support to internal IT of servers and storages of Microgenesis. Conduct trainings to internal and external customers and co-engineers (cross training)

Prepare, update and submit CRM, E-mail activity report, Service Slip and continuously coordinate with TSC Coordinator. Perform other functions that maybe assigned by TSC supervisors and Managers such as;1. Provide in-house IT support to internal IT of Microgenesis2. Provide technical assistance to other business groups3. Other business/company related matters as needed

Qualifications

Knowledge of desktops, laptops, servers, and peripherals. Basic understanding of computer hardware and software. Familiarity with operating systems such as Windows, macOS, and/or Linux. Familiarity with patch management, asset management, and compliance reporting. Understanding of basic networking concepts (IP addressing, DNS, DHCP). Strong problem‑solving skills with the ability to troubleshoot common IT issues. Excellent communication skills, both written and verbal, for clear documentation and user support. Ability to work independently and collaboratively within a team environment. Deliver virtual and onsite support for clients when required. Experience: Systems Engineer: 1 year (Preferred)

Open-Source Solutions: 1 year (Preferred)