SS
Helpdesk Support
Seven Seven Global Services, Inc.
Metro ManilaPosted 8 days agoJobStreet
Setup
On-site
Type
Full-time
Level
Mid-level
Salary
Not listed
Closes
Open
Skills mentioned
SQLTechnical Support
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About the role
- Job Details: Full Onsite (Ortigas, Pasig City)
- Job Qualifications: Experience with application incident and request support
- Knowledge of legacy application support (IBAS / Power
Builder)
- Ability to navigate legacy UI flows and interpret legacy-style logs and error messages
- Ability to perform safe validation checks (data sanity checks, job status verification, dependency checks)
- Ability to deliver approved configuration changes (rules, parameters, mappings) within defined guardrails
- Ability to implement small enhancements (minor scripts, small UI or logic adjustments, small API changes where authorized)
- Ability to maintain simple unit checks or smoke validation steps to confirm changes behave as intended
- Ability to isolate fault domain (application vs infrastructure vs integration vs access) before escalating
Ability to build complete “evidence packs” for vendor L3: steps to reproduce, screenshots, timestamps, correlation IDs, sample records, logs, and observed vs expected behavior
Ability to use Claude and other approved AI tools to accelerate work products: troubleshooting trees, incident summaries, draft SQL queries, safe scripts, runbooks, and release checklists
Sourced from JobStreet · posted 8 days ago · you apply on the original site