HR Specialist I | TP MOA

About us

Teleperformance is a global digital customer experience company that empowers brands to create remarkable human connections with their customers. We deliver omnichannel customer experience and business transformation services through advanced technology, a diverse talent pool, and innovative solutions. With a presence across multiple continents, we're committed to fostering an inclusive workplace where our employees can thrive and grow their careers.

About the role

We are seeking an HR Specialist I to join our team at our Pasay City, Metro Manila location on a full-time basis. Reporting to the HR Management team, this role is integral to supporting our Human Resources and Employee Relations functions. As an HR Specialist I, you will be responsible for implementing HR policies, supporting employee relations initiatives, and ensuring compliance with labour regulations. This position plays a vital role in maintaining a positive workplace culture whilst ensuring Teleperformance operates in accordance with legal and regulatory requirements across our operations.

Key responsibilities

• Support the implementation and administration of HR policies and procedures across the organisation
• Assist in recruitment and onboarding processes, including candidate screening, interview coordination, and new employee orientation
• Maintain employee records and documentation in compliance with data protection and labour regulations
• Support employee relations activities, including handling inquiries, grievances, and disciplinary matters in a professional and impartial manner
• Assist in the development and delivery of employee engagement and training programmes
• Monitor workplace compliance with relevant labour laws and internal policies
• Provide administrative support to the HR department, including scheduling, correspondence, and report preparation
• Contribute to the creation and maintenance of HR systems and databases
• Support the organisation during periods of organisational change or restructuring
• Collaborate with department managers to address employee-related concerns and implement solutions

What we're looking for

Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent professional experience)

At least 6 months of HR experience specifically in case handling (facilitating admin hearings and serving NTEs). Applicants with no experience will not be processed. Strong knowledge of Philippine labour laws and regulations, including the Labour Code and related employment

requirements

• Excellent organisational and administrative skills with attention to detail
• Strong verbal and written communication abilities, with the ability to communicate clearly with employees at all levels
• Proficiency in Microsoft Office Suite and HR management systems
• Demonstrated ability to handle confidential information with discretion and professionalism
• Strong interpersonal skills and the ability to work collaboratively within a team environment
• Problem-solving skills and the ability to manage multiple priorities effectively
• Experience in employee relations, recruitment, or compliance would be advantageous

What we offer

Teleperformance is committed to providing a supportive and rewarding work environment for our employees. We offer competitive compensation packages, comprehensive benefits including health and wellness programmes, and opportunities for professional development and career advancement. We recognise the importance of work-life balance and provide flexible working arrangements where applicable. Our commitment to diversity and inclusion means we celebrate the unique backgrounds and perspectives of our workforce. We invest in the continuous learning and development of our employees, providing training opportunities to enhance your skills and career prospects within our organisation. Apply nowIf you are an organised, detail-oriented professional with a passion for supporting employees and fostering positive workplace relations, we would like to hear from you. Please submit your CV and a cover letter outlining your relevant experience and interest in this role. Join Teleperformance and be part of a global team committed to excellence and employee wellbeing.