Service Sales & Account Specialist

• Location: BGC, Taguig (onsite)
• Fixed Term Contract: 6 months to 12 months (extension will depend on the business needs or performance)

Benefits: TBD with the HMIn this role, you will be responsible for managing service administration activities, coordinating customer service events, supporting sales opportunities, and ensuring outstanding customer satisfaction through seamless operational execution.

Key Responsibilities

I) Customer Service & Account Support

Lead the administration of service sales opportunities in collaboration with Services KeyAccount Managers and Services Sales Managers. Act as the primary contact for customers regarding service-related inquiries and requests. Coordinate and communicate maintenance

schedule

s, service interventions, permanent solutions, and rebuilding kit requirements with customers. Ensure timely and professional resolution of customer inquiries by coordinating with relevant internal teams, including Technical Sales.II) Service Planning & Coordination

Support service contract administration and execution activities. Coordinate and confirm resource availability for service delivery. Monitor service delivery progress and ensure compliance with agreed service levels.III) Customer Relationship Management

Build and maintain strong customer relationships through proactive and structured communication. Support transactional sales growth by identifying customer needs and facilitating appropriate solutions. Participate in customer satisfaction reviews and improvement initiatives together with service teams.IV) Data Management & Business Support

Maintain accurate customer master data to support efficient service and sales operations. Generate and analyze reports using SAP and Excel to support business decisions. Ensure compliance with internal policies, procedures, and service standards.V) Continuous Improvement

Contribute to service sales strategies and Key Account Plans through data analysis and business insights. Drive process improvements, operational efficiency, and productivity initiatives. Support organizational change and continuous improvement programs.

Qualifications

Bachelor’s degree in business, Engineering, Technical Studies, or a related discipline. Minimum 3-4 years of experience in service administration, customer service, sales support, or operational coordination. Previous leadership experience in an administrative or customer-facing environment. Advanced Microsoft Excel skills. Strong SAP knowledge and experience. Proficient in Microsoft Office applications. Strong analytical and reporting capabilities. Outstanding customer service orientation. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proactive, detail-oriented, and results-driven. Ability to work effectively in a cross-functional and multicultural environment. Continuous improvement mindset with strong problem-solving skills.