F&A Reporting & Business Insights Specialist

Key Responsibilities: Reporting & Dashboard Management

• Review existing manual reporting and monitoring processes and identify opportunities to simplify, streamline, and automate.
• Develop and maintain daily, weekly, and monthly operational reports and dashboards covering productivity, backlog, SLA performance, aging, and workload management.
• Automate manual reports using Excel, Power Query, Macros/VBA and/or Power BI to improve reporting efficiency and reduce manual effort.
• Consolidate data from multiple sources and improve data accuracy, consistency, and reliability.
• Provide data driven insights to help R2P operations understand performance and potential issues. Operational Analytics
• Analyze performance trends and operational metrics.
• Identify drivers impacting productivity, backlog, and SLA performance.
• Highlight risks, opportunities, and performance gaps.
• Provide recommendations based on data analysis. Stakeholder Support
• Support Leadership with reporting requirements.
• Prepare executive summaries and report packs for governance meetings.
• Support ad hoc analysis and business improvement initiatives. Key Competencies
• Automation & Process Improvement – ability to identify manual work and develop practical ways to automate and simplify it.
• Data & Analytical Acumen – ability to analyze data, identify trends and exceptions, and understand what the numbers mean.
• Advanced Reporting Skills – strong Excel skills with hands on experience in Power Query and/or Macros/VBA, Power BI is an advantage.
• Problem Solving – able to challenge inefficient processes and develop better reporting solutions.
• Business & Operational Understanding – understands operational metrics and how reporting supports performance.
• Continuous Improvement Mindset – proactive, curious, and focused on improving existing ways of working. Qualifications and Experience
• Bachelor’s degree in Business, Finance & Accounting, Data Analytics, or any related field.
• Musta have at least 1 – 3 years’ experience in reporting, data analysis, operations analytics, or a similar role.
• Advanced proficiency in Microsoft Excel, including Power Query, Pivot Tables, and Macros/VBA. Experience developing dashboards and reports using Power BI and other reporting tools is an advantage.
• Strong analytical, problem-solving, and communication skills.