Metro Manila · Hybrid · Full-time
Service desk & case handling · Receive, qualify, prioritise and resolve cases; document findings and actions in the ticketing system and maintain accurate time entries. · Work to agreed SLAs in an interrupt-driven environment; escalate with complete diagnostics (logs, repro ste
Metro Manila · Remote · Full-time
Lead and optimize 2-week sprint execution across multiple platform initiatives. · Drive delivery predictability, reduce cycle times, and improve throughput. · dentify and remove systemic bottlenecks across teams, processes, and platforms. · Establish and e
Metro Manila · Hybrid · Full-time
Purpose: The IT Operations Engineer will provide 1st and 2nd level IT support and Microsoft 365 administration, ensuring smooth IT operations through user support, endpoint and access management, onboarding/offboarding, license administration, and security compliance while meetin
