Customer Service / Purchase Order Specialist - Mckinley Hill

Role and Responsibilities

It is a list of general function for the available position that includes, but not limited to, relationships with other people or other job function within an organization.

• Validates a customer’s purchase order versus a system / requirement
• Makes outbound calls to acquire customer requirements
• Addresses customer complaints and elevates when all effort has been exhausted
• Maintains and develops relationships with existing customers via telephone calls and emails
• Responds to incoming emails and phone inquiries
• Perform quality documentation, closure and communication to the customer
• Maintain a high level of responsiveness to internal and external customers
• Adapt to changing circumstances and assumes the role of change

Work Experience

This refers to any relevant experience gained while working in a specific field or occupation.

• At least 2 years’ relevant experience

Competencies

It indicates the candidates’ particular strengths or set of skills that provides additional value to the job at hand. It also pertains to the ability of the candidates to do the job properly.

• Conversational in the English Language
• Effective at managing multiple priorities with attention to detail
• Excellent interpersonal and customer care skills
• Ability to analyze and solve problems