Customer Care Associate (No Experience Required, With 20k Retention Bonus))

"NO BPO EXPERIENCE NEEDED""PERFECT FOR NEW GRADUATES""ENTRY-LEVEL OPPORTUNITY"Day to day Operations

• Training & Learning: Engage in learning and development initiatives to build necessary skills andcompetencies.
• Training Engagement: Actively participate in training sessions, assist in practical exercises, and engagewith trainers to fully understand the material.
• Punctuality & Commitment: Be punctual and committed to the training schedule, demonstratingdedication to learning and skill development.
• Feedback & Improvement: Contribute to the enhancement of training with the constructive feedbackand suggestions received for improvement based on personal learning experiences.
• Shadowing & Collaboration: Work closely with experienced team members to gain practical insights andindustry knowledge.
• Documentation & Reporting: Maintain self-trackers to log progress, attendance and assessments,ensuring accurate records throughout Training.
• Process Adherence: Follow HCLTech Philippines standard operating procedures and company policies toensure service quality.
• Compliance: Adhere to the FACT Learner’s Training Agreement ( Training guidelines and expectations).
• Continuous Improvement: Participate in team meetings and contribute to process enhancements.ADHOC
• Provide best effort and cooperative spirit on special projects outside regular responsibilities when/ifrequested.
• Participate in internal meetings and general inputs in day-to-day improvements.