URGNET: Customer Service Representative

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs
• Background, skills, experience and qualifications

Qualifications

• Fluent in Ensligh, both written & verbal
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written

Excellent interpersonal

• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts. High comfort level working in a diverse environment

Minimum Requirements: Strong organizational, time management and follow up skills – ability to multitask. Ability to assess issues for swift problem resolution. Strong business acumen; knowledge of different market segments

• Excellent customer service, interpersonal and communications skills – fluent in English
• Ability to build and maintain relationships. Knowledge of the various Originations processes and procedures
• Strong analytical and presentation skills