TELCO Customer Experience Advisor - Davao City

Duties & Responsibilities

• Resolve customer’s concern, promote product and client loyalty
• Follows and complies to prescribed Work flow /Call Flow
• May Up-sell/Upgrade individual products and product packages to existing customers depending on the need.
• Ensure that incoming telephone calls are answered in a timely and professional manner.
• Input the customer modification/sale onto a database thereby ensuring that the data entered is accurate.
• Overcome objections from customers, in order to turn the call around and transition to a sale
• Responsible for ensuring that primary matrices are met through effortless customer experience.
• Responsible in maintaining First call Resolutions
• Responsible to keep and uphold integrity in handling customer’s account information in each and every call

Education & Experience

• Must be at least an SHS Graduate (Senior Highschool Graduate)
• Able to read, speak, and write English language proficiently to communicate with customers, comprehend and follow instructions Competencies:
• Communication Skills
• Customer Service Skills
• Listening Skills
• Analytical or Problem Solving Skills
• Technical Skills
• Highly Motivated
• Personal Effectiveness
• Team Work
• Flexibility
• Integrity
• Persuasiveness
• Stress Tolerance
• Quality Orientation