HR Officer (Compensation and Benefits)

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• HR Officer (Training and Development)

City Garden Grand Hotel

·

2.8

Makati

PHP 25,000 - PHP 28,000 a month

-

Full-time

Full job description

The HR Officer for Training & Development is responsible for designing, facilitating, and monitoring learning programs that enhance employee capabilities, strengthen leadership, and support organizational goals. The role ensures that all employees receive continuous growth opportunities aligned with the hotel’s service standards and culture.

Key Responsibilities1. Training Needs Analysis (TNA)

• Conduct assessments to identify skill gaps across departments.
• Analyze performance evaluations, guest feedback, and departmental reports to determine development areas.
• Coordinate with Department Heads and supervisors to update training matrices.
• Training Design & Development
• Develop training modules tailored to hotel operations (Front Office, Housekeeping, F&B, HR, Sales & Marketing, Engineering).
• Create supervisory and leadership programs for upcoming leaders.
• Prepare training materials such as manuals, presentations, handouts, and evaluation tools.
• Training Delivery & Facilitation
• Facilitate internal training sessions: orientation, customer service, grooming standards, hotel values, communication skills, and service recovery.
• Coordinate external training providers when needed.
• Use interactive methods: role plays, workshops, simulations, and case studies.
• Onboarding & Orientation
• Lead and improve the New Employee Orientation (NEO).
• Ensure new hires understand the company culture, policies, and job expectations.
• Coordinate with department trainers for OJT and skills certification.
• Monitoring & Evaluation
• Track attendance and completion of training programs.
• Measure training effectiveness through feedback forms, post-tests, and performance changes.
• Prepare monthly training reports for HR Manager and GM.
• Documentation & Compliance
• Maintain training records, learning plans, and annual training calendars.
• Ensure adherence to regulatory requirements (DOLE, TESDA, hotel standards).
• Prepare HRD documents for ISO, internal audits, and accreditation.
• Learning Culture & Employee Engagement
• Promote continuous learning within the hotel.
• Suggest programs for employee development and supervisory readiness.
• Assist in planning employee engagement activities and recognition programs.
• Job Type: Full-time
• Pay: Php25,000.00 - Php28,000.00 per month

Benefits

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Health insurance
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided
• Work Location: In person
• Expected Start Date: 12/15/2025
• Company and salary information

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